Frequently Asked Questions
What are the payment options?
Currently most major Credit/Debit cards (via Wix Payments) OR payment via PayPal or PayPal Later are accepted at checkout.
What is your return policy?
ALL SALES ARE FINAL! (except for EU - please see below) That said, if a piece encounters a mishap during the journey to its new home, I will do my absolute best to make it right for you! Please see my SAFE SHIPPING GUARANTEE policy!
European Union - If you are in the EU and wish to return your purchase, you must constact me within 14 days of purchase for a full refund. You must ship items back within 30 days of delivery and before I process your refund, you must provide evidence of return shipping.
SAFE SHIPPING GUARANTEE
If any breakage occurs along the journey to you I will pay return shipping costs, repair the piece(s) and ship back to you at my cost ASAP! Please see the REVIEWS of my shop, for all the great feedback on my shipping success to my customers.
I ship via U.S. Postal Service and generally ship only one day a week.
Taxes and Import Duties
Orders shipped within Massachusetts will be subject to our state's 6.25% sales tax. For orders from all other states within the USA, buyer is responsible for remitting sales tax to their own state (but I'm not keeping track, LOL!)
Orders shipped to countries outside of U.S may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; I have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond original delivery estimates.